Frequently Asked Questions

I placed an order but never received an order confirmation.Thank you for your order! You should receive an order confirmation upon placing an order with us. If you have not, peek over to your junk/spam folder. Still can’t find it? Drop us a line at sales@sarangstudio.com so we can be of assistance. 
 
Can I return or exchange the item that I purchased? Unfortunately, we do NOT offer cash refunds at this time. But we are more than willing to assist you should you require an exchange item. In cases where the preferred item is out of stock, we can offer store credit of the same amount within 30 days of receiving your package. If your exchanged items is of greater value than the original item, you will be charged for the difference. However, if your exchanged item is of lesser value, no refunds will be credited for the difference.
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To which countries do you deliver and how long does it take to receive my order? At the moment we only covered between Peninsular and East Malaysia. Preorder item will be shipped out on/after the mentioned date at Preorder and Shipping Information. The items are mostly direct from Australia and the arrival of the item is subject to shipping process and custom clearance at Port Klang. Any dates quoted for delivery of the item are approximately only, and the time of delivery is not the essense.
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I wanted to buy ready stock item. Yay! Ready stock items are typically delivered within 3-5 business days. Once the order is out, a delivery confirmation email containing a tracking code will be sent to you which can be used to track your package. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. 

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Can I track my order? Of course you can! After an online purchase is made, we will ship your parcel as soon as we can (usually within within 3-5 business days). Once the shipment is out, you will be notified via an e-mail containing a tracking code. You may then use the code to track your order from the link provided in the e-mail. Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available. 

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Oopss! The item is received is faulty! We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately. Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to info@sarangstudio.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit.
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Do you have a showroom? We didn't have a showroom at the moment but we do have a small display area at our place located at Gombak, Kuala Lumpur. You are most welcome to see our ready stock item that we have but kindly please drop down an email at info@sarangstudio.com and we'll set a meet up!